Contact

Last updated November 6, 2026

A question about a size, a color, an order, a delivery or a return? Write to us and a real person will answer.

E-mail

contact@sanpodog.com

We reply within 2 business days. Business days are Monday to Friday, excluding US federal holidays. Customer support is by e-mail only: there is no phone line, and every message gets a written answer you can keep.

The shop does not take orders yet, but you are welcome to write to us about a product or a size before it opens.

Help with a size

Not sure which harness or collar size to take? E-mail us your dog’s measurements and we will tell you which size to order.

• Chest: around the widest part of the chest, just behind the front legs.
• Neck: around the neck, where a collar sits.
• Also helpful: your dog’s weight and breed, and the size you are thinking of or already have.
• If your dog already has the harness: a photo of your dog wearing it, from the side and from above, helps us check the fit.

Measure with a soft tape, snug but not tight. The maker’s size chart for the harness is on our Size guide. The neck range of each collar size is still being confirmed with the maker, so for the collar, send us your dog’s neck measurement before you order and we will tell you which size to take.

What to include

• Your order number, if you have one.
• The name and e-mail address used for the order.
• The product or products concerned, with their colors and sizes.
• A short description of what you need.
• For an item that arrived damaged, wrong or defective: photos, or a short video, of the item, the packaging and the shipping label.
• To change a shipping address: the full corrected address, within our delivery area. Please write as soon as possible, because we cannot change the address once the order has shipped.

Tell us only what we need to help you. If you mention an injury, we use it only to answer you, as explained in our Consumer Health Data Privacy Policy. A photo of the product and its packaging is enough for a claim: we never need a photo of you.

Common requests

• Choosing a size: see Help with a size above, and our Size guide.
• The four harness pages: the Corgi Harness, the Dachshund Harness, the Frenchie Harness and the Small Dog Harness are the same SANPO harness, shown on four different dogs. Choose by your dog’s measurements, not by the name of the page.
• Materials and lab reports: e-mail us with “Materials” in the subject line and the name of the product. See Asking for the documents.
• Delivery times, tracking, delays and the delivery area: see Shipping & Delivery.
• Canceling an order before it ships: e-mail us with your order number and “Cancel” in the subject line. See Cancellations.
• A size that does not fit: see Wrong size.
• Returning an item, or an item that arrived damaged, wrong or defective: see Returns, Refunds & Cancellations. Please e-mail us before you send anything: every return needs our authorization first, and the return address may be outside the United States.
• Fitting, using and caring for our products, and disposal: see Fit & Safety.
• A charge you do not recognize: e-mail us before you contact your bank, and we will tell you what it is.
• Privacy requests (access, correction, deletion, a copy of your information, opt-out or appeal): e-mail us with “Privacy request” in the subject line. See our Privacy Policy.
• Help using the website: see Accessibility.
• Who we are: see Seller Information.

Reporting a safety concern

If you think one of our products is unsafe, or something happened with it, stop using it and e-mail us with “Safety” in the subject line: the product, its color and size, your order number if you have it, what happened and, if you can, photos. We keep a record of every report. If your dog is hurt, call your veterinarian first; if a person is hurt, get medical help, and in an emergency, call 911. You can also report a safety concern to the U.S. Consumer Product Safety Commission at SaferProducts.gov. See Reporting a problem.

Mailing address

Our mailing address will be listed on our Seller Information page once the company is registered. It is for letters and legal notices only. It is not a store or a showroom, and it is not a returns address: we cannot receive visitors or products there. For a return, please e-mail us first: we send you a return authorization with the return address and instructions.